At ZVERLUXE, customer satisfaction is important to us. If you're not completely satisfied with your order, you may request a return or exchange under the terms below:
📅 Return Window
You have 3 days from the date of delivery to request a return or exchange.
✅ Eligibility for Return
- Item must be unused, unworn, unwashed, and in original condition
- All tags, labels, and packaging must be intact
- Item must be returned with your order receipt or proof of purchase
🚫 Non-Returnable Items
- Worn or damaged items
- Clearance, promo, or final sale items
- Custom-made or personalized items
- Items returned after 3 days of delivery
🔄 Exchange & Refund Options
After we inspect and approve your return, you may choose:
- Exchange (for size or style)
- Store credit
- Partial refund (in rare cases and based on situation)
Note: We do not offer full cash refunds unless the item delivered was faulty or incorrect.
🚚 Return Shipping
- Customers are responsible for return shipping fees
- If the item was damaged or incorrect, we’ll cover the return cost
- Use a trackable courier to avoid lost returns
📬 How to Request a Return
- Contact us within 3 days of delivery
– 📧 Email: support@zverluxe.com
– 📲 WhatsApp: [+234 9015623918]
– 📸 Instagram DM: @zverluxehq - Share your order number, a photo of the item, and your reason for return
- We'll respond with approval, return instructions, and next steps
⏱️ Processing Time
Once we receive and inspect the item, please allow 3–5 business days for exchange, store credit or refund(depending the issue) to be processed.
💬 Need Help?
We're always here to help. Contact our support team for any return-related questions.
